Privacy Policy
PRIVACY STATEMENT
Hôtel des Horlogers Le Brassus S.A. ("HdH", "we", "us" or "our") takes your personal data seriously. The purpose of this statement (the "Privacy Statement") is to inform you about the processing of personal data that we may collect in the context of our activities, when you access our online and offline services. The activities deployed by HdH correspond to the traditional activities of the hotel industry, i.e. accommodation, catering, event organization and operation of a SPA.
HdH's Cookie Policy complements this Privacy Statement and describes what a cookie is, how it may be used by HdH and the means by which individuals may accept or reject the placement of a cookie operated by HdH on their device.
When you provide your personal data to HdH, HdH is responsible for collecting and processing your personal data in accordance with the Federal Data Protection Act of 19 June 1992 (DPA) and, to the extent applicable, the European Union's General Data Protection Regulation No. 2016/679, which entered into force on 25 May 2018 (GDPR).
We encourage you to take the time to read the Privacy Statement in its entirety. You may also request a copy of the Privacy Statement at our facility. We are available to answer any questions you may have at privacy@hdh.swiss , including in connection with the exercise of your rights with respect to your personal data described in Section VI.
I. PERSONAL DATA WE COLLECT
This Privacy Statement applies to personal data that we may collect from or about you (see below) from the following sources:
- Visiting our website and using our mobile app: including when you create and use an account on our website or dedicated booking site, respond to a form or use a service (subscribe to our newsletter, request contact, information or services), feature or resources published on our website. You will be asked to identify yourself, but you may also visit our site without registering;
- Oral, written or electronic communications, even if informal, between HdH and yourself, including during your visits to our facility;
- Printed or tablet-based application forms that we collect, including at our facility;
- Online application filings;
- Data you share publicly as part of your interaction with HdH on social networks (for example, when you "like" an HdH page on social networks, such as Facebook, Instagram, and Linkedin).
- From third parties (such as companions or travel agencies).
We may collect different types of information about you depending on the purpose and the manner in which you or your companions interact with HdH (verbally, in writing or electronically), as described below:
- Identity and contact information: this is any information you provide to us that would allow us to contact you, such as your name, personal or business contact information, and the contact information of the people accompanying you on your trip.
- Information about your stay: arrival and departure dates, goods and services used, special requests, comments about your service preferences (rooms, food and beverages, spa treatments), telephone numbers dialed, faxes, text messages, and phone messages received. The information you share in connection with special requests may include information about health or religious conditions that require special accommodations or diets.
- Personal status, preferences and background: any information that describes your demographic and behavioral characteristics. Examples include your date and place of birth, gender, nationality and passport/visa information, language preference, employment status (job title, company/employer), marital status, interests (sports, hobbies, art) or lifestyle, and other preferences and history of services you have requested.
- Feedback: This is information that you voluntarily share with us about your experience using our services (for example, in the event of a complaint, satisfaction surveys, or during discussions, even informal, with our employees).
- Social Network Information: We may have access to information that you share publicly on third party social networks, such as the social networks listed above. If you wish to stop sharing this information, we recommend that you review the terms of use of the relevant social network.
- Payment Information: Any information we need to fulfill a reservation or that you use to make a payment (credit card holder name, card number, expiration date, copy of your ID, etc.) and information or documentation required by anti-money laundering and embargo laws as part of know-your-customer checks. When necessary to protect HdH's assets, this information may also include information about the creditworthiness of customers.
- Information collected while you are at our facility through the use of video surveillance systems, Internet systems, key cards or other security and technology systems, and copies of your identification documents;
- Traffic and Usage Data: When you interact with our site, we may collect traffic data through automated data collection technologies, including a dialogue between the website server and your browser. Traffic data may include the name of the browser and the type of device you are using, as well as technical data about how you connect to our site, such as your operating system, the IP address of your Internet-connected device, the identifier of your Internet access point, the date and time of your last visit, and the Internet service providers you use. This data is used for statistical purposes and its analysis is used to improve our site, to provide you with a personalized browsing experience tailored to your preferences and interests, for example by displaying pages directly in your preferred language on your next visit. This information is captured using automated technologies such as cookies (browser cookies) and web beacons (such as Java Script) and is also collected by external tracking services (Google Analytics). You can view our cookie policy to see how you can adjust your cookie settings and for detailed information about the cookies we use and how we use them.
Links to other websites. Our site may contain or use links to third party websites (including advertisers, partners or social networks). These third-party websites have their own privacy policies (including on the use of cookies), which we encourage you to review. We do not accept any responsibility for the privacy policies of such third party websites and you access them at your own risk.
Privacy and Protection of Minors. Our site is not intended for users under the age of 16. We do not knowingly collect personal data from children under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we realize or are informed that we have collected personal data from a child under the age of 16 without verification of parental consent, we will take steps to delete that information from our servers, unless we are under a legal obligation to retain it (e.g., accounting or purchase data). In any case, users under the age of 16 who have provided us with personal data have a discretionary right to have their data erased, which they may exercise at any time and without cause, either alone or through their usual guardian, by contacting us at the address mentioned in Chapter VIII "Contacting Us". Requests for deletion will be processed under the conditions and subject to the reservations described above.
Sensitive Personal Data. In certain circumstances, personal data that you provide to us or that we collect from you may constitute so-called sensitive personal data under the privacy laws of certain countries. Examples of sensitive personal data under these laws include personal data that can be used to determine an individual's racial or ethnic origin, political opinions, religious or other similar beliefs, membership in a trade union or professional organization, mental or physical health, medical treatment, genetic information, sex life, or judicial information.
In particular, we may process personal data about your health or religion that you provide to us in order to meet your needs and provide you with the most appropriate services possible. This sensitive personal data is not collected automatically but only if you provide it to us and is only processed to anticipate and meet your specific needs and expectations. Under no circumstances do we use this data for other purposes, in particular for marketing purposes.
By providing us with this data, you give your express consent to the processing of any personal data you provide to HdH that is considered sensitive personal data, provided that it is processed in accordance with our Statement. Except where required by law, you are under no obligation to provide HdH with sensitive personal data of any kind, and if you choose not to do so, this will not prevent you from using HdH services.
II. USE OF YOUR PERSONAL DATA
We collect and use your Personal Data on one or more of the following legal bases:
- We have obtained your prior consent (for example, when you subscribe to our newsletter). Please note that with this particular legal basis, you have the right to revoke your consent at any time (see chapter VI) ;
- The processing is necessary in the context of a contract between HdH and you (e.g. when you book a room);
- We have a legitimate interest in carrying out the processing and this legitimate interest is not overridden by your interests, fundamental rights or freedoms (e.g. prevention against fraudulent or illegal activity) ;
- We must process your personal data in order to comply with applicable laws and regulations.
Depending on the context, we may use your personal data for the purposes described below. Please note that the types of use listed below depend on the use you make of our services and do not systematically concern each user:
- to manage your stay with our establishment and to offer you services adapted to your expectations and needs;
- process your hotel reservations and other services;
- to provide and bill for hotel rooms and other goods and services;
- respond to your requests for information and services, requests and/or questions, including requests to exercise your rights;
- improve customer service, personalize and manage our relationship with you, including managing VIP programs, loyalty programs and events. The data collected, which can be cross-checked from the different sources mentioned in chapter I., helps us to answer your requests, to satisfy your needs more efficiently and to improve our offer according to your preferences and the history of your relationship with HdH;
- send you regular information, in particular about our establishment, our events, our activities, our promotional offers or satisfaction surveys concerning our services, with your consent when required;
- Send you advertising offers and chat with you on social networks when you interact with third-party social network features such as "like" functions. We recommend that you review the terms of use of the relevant third-party networks to learn about these features and, if necessary, terminate your registration;
- manage our site and the services offered on it, including personalizing and facilitating your user experience on our site by presenting you, when you visit our site, with HdH-specific content that corresponds to your interests. We may also aggregate this data to better understand how users, as a group, use the services and/or resources available on our site;
- to respect our obligations in terms of invoicing and accounting, as well as our legal and regulatory obligations (including those relating to anti-Covid measures)
- to deal with any claims and disputes (including in connection with the exercise of legal claims and defences to litigation);
- produce reports and statistics, including for the purpose of measuring site traffic
- to manage the recruitment process for applications submitted to the site;
- to ensure the security of our facility and to protect our staff, customers and other visitors, and our assets from inappropriate and harmful customer behavior that may compromise safety or security (including property damage, aggressive and inappropriate behavior, theft, vandalism, non-payment)
- to guarantee the security of computer systems and operations.
III. HOW WE PROTECT YOUR PERSONAL DATA
We have put in place organizational, human and technical measures to adequately protect your personal data, as well as the processing of your personal data by us. The measures applied, in order to avoid any unauthorized access to your personal data and their alteration, disclosure or destruction, follow recognized information security standards. These security measures consist mainly of strict access control, encryption of personal data in our customer and potential customer databases, regular access reviews, maintaining the infrastructure at an adequate level of protection, constant supervision of the infrastructure, and a strategy for analyzing and remedying potential security incidents.
However, while we strive to protect your personal data in our possession, we cannot guarantee the security of information transmitted to our site while in transit over the Internet using an unsecured protocol.
IV. SHARING YOUR PERSONAL DATA
We will not sell, trade, rent or otherwise transfer your personal data without your consent (which will have been given upon receipt of prior information) and subject to the circumstances listed below:
We may share your personal data with companies affiliated with HdH or with third parties located abroad, for the following purposes:
- We may use third-party service providers to help us operate our facility (e.g., in connection with reservations, payment processing, sending newsletters, organizing events, providing transportation, managing our information systems, etc.), administer our site and the services offered on it, including through the use of Google Analytics, as described in the Cookie Policy. You can access our Cookie Policy here.
- For the purposes described in Section II above, we may share with our business and advertising partners aggregated demographic information, by groups of users (which does not contain any direct identification of our visitors), for statistical purposes and for advertising HdH services.
- We may disclose this data to a third party entity in connection with a merger or acquisition, or to any organization involved in a transfer or sale of our business or assets.
We will always require such third parties to provide adequate privacy and security safeguards and to take the necessary organizational and technical measures to protect your personal data in accordance with applicable law. When we transfer personal data to a country that is not designated by the Federal Data Protection and Information Commissioner or by the European Commission as providing an adequate level of protection for personal data, the transfers are governed by the applicable contractual clauses adopted by the European Commission and endorsed by the Commissioner or through mechanisms validated by them or by the competent authorities in charge of personal data protection within the European Economic Area and, where applicable, supplemented by measures that may be required in other jurisdictions. Furthermore, service providers are only allowed to access and use your personal data on our behalf in connection with the specific tasks assigned to them, based on our instructions.
The list of countries to which we transfer personal data may change. You can request an updated list of countries to which we may transfer your personal data for specific purposes from the address indicated in Section VIII "Contacting Us".
In addition, we may disclose personal data to third parties to comply with legal requirements, to respond to a request from a competent law enforcement agency, to exercise our rights or defend ourselves in a claim or legal proceeding, or to provide evidence and protect the interests of HdH or an affiliate.
V. RETENTION OF YOUR PERSONAL DATA
We keep your personal data for the period of time necessary to fulfill the various purposes defined in Chapter II above, except in cases where the law authorizes or requires us to keep them longer.
In particular:
- Personal data used to manage our relationship with you or to send you information, in particular about our establishment, new services, events or satisfaction surveys will be kept for the time necessary to manage our relationship with you, and for a maximum of five years from the end of your commercial relationship with HdH or your last use of the services available on our Site or your last contact with HdH.
- Data related to the management and history of your purchases and services provided, as well as to the management of complaints will be kept for a maximum of ten years from the last event.
- Personal data processed for the management of requests for access and rectification of personal data will be kept for a maximum period of three years.
These maximum periods apply unless you request the deletion or the cessation of use of your data before the expiry of these periods for a reason compatible with a legal obligation of conservation which would be imposed on HdH.
VI. YOUR RIGHTS REGARDING YOUR PERSONAL DATA
Access to personal data, modification, updating and deletion: you may (i) request access to your personal data held by HdH, consult them and obtain a paper or electronic copy, and (ii) request the correction, limitation, updating or deletion of your personal data or object to their processing. You may exercise these rights by sending a written request, together with a copy of your identification document, to the postal or e-mail address indicated in Section VIII "Contact Us" below. We will endeavour to present you with the relevant personal data, correct or delete it, depending on your request and in accordance with the applicable law.
Please note that deleting or limiting the processing of some or all of your personal data may limit our ability to serve you. In addition, in some cases, we may need to retain some of your personal data after your request for deletion in order to comply with our legal or contractual obligations. We may also be permitted by applicable law to retain some of your personal data to meet our legal obligations.
Opt-out: You may also at any time request to no longer receive information or offers from us, either by following the unsubscribe process described in the messages you receive from us or by writing to us at the address listed in Section VIII "Contacting Us" below. If you do so, we will promptly update our database and take all reasonable steps to respond to your request as quickly as possible, but we may continue to contact you as necessary in connection with any product or service you have requested.
VII. CHANGES TO OUR PRIVACY STATEMENT
We reserve the right to change the Privacy Statement at any time. We encourage you to periodically visit this page to review the changes and to stay informed about the steps we take to protect the personal information we collect. You agree and acknowledge that it is your responsibility to check our site periodically for changes.
VIII. CONTACT US
If you have any questions about this Privacy Statement, please contact us at privacy@hdh.swiss or at L'Hòtel des Horlogers Le Brassus S.A. Attn: Data Protection Officer, Route de France8, 1348 Le Brassus, Switzerland.
This document was last updated on October 14, 2021.
CONDITIONS OF USE
Preamble
The website www.hoteldeshorlogers.com (the "Website") is published and administered by L'Hôtel des Horlogers Le Brassus S.A., a company incorporated under Swiss law with its registered office in 1348 Le Brassus, ("HdH") and its use is governed by the present terms of use (the "Terms of Use").
By accessing, browsing and using the Site, you accept the Terms of Use without reservation. Similarly, by using the Website, you acknowledge the Privacy Statement and the Cookies Policy of HdH. HdH reserves the right to modify the Terms of Use at any time by publishing an updated version. HdH invites you to regularly consult this page to know the current Terms of Use applicable to your use of the Site.
Copyright and intellectual property
HdH is the owner of the Website. The content of the Site, including but not limited to text, trademarks, logos, graphics, photographs, videos, illustrations, wallpapers, music, layouts, design, know-how, technology, software, products and processes (the "Content") are the property of HdH or its affiliates or are used with the authorization of the rights holders and are, as such, protected by their copyrights, trademarks, designs, patents and any other applicable intellectual property rights.
You may download, display or print the Content only for your personal, non-commercial use, reproducing any proprietary notices contained in the information or other materials you download. Any other use, including reproduction, modification, uploading, transmitting, publishing for redistribution to third parties, of all or part of the Content in any form is prohibited without the prior written consent of HdH.
Any breach of the Terms of Use shall constitute a breach of contract and a violation of HdH's copyrights, trademarks, designs, patents and any other intellectual property rights.
Personal data
The personal data we may collect when you access our online and offline services is protected and processed in accordance with our Privacy Statement.
You must be at least 16 years old to register on the Site.
Hypertext links
For your convenience, our Site may provide links to other sites that are not operated or controlled by HdH or any of its affiliates. HdH and its affiliates are not responsible or liable, directly or indirectly, for the accuracy, validity, appropriateness, legality or otherwise of any information or materials contained on such third-party sites.
The establishment of hypertext links to our Site is prohibited without the prior written consent of HdH.
Online services
The services offered on the Website, such as room reservations, are governed by the general conditions applicable to each type of service, which are displayed when requesting services or upon request using the "contact us" form.
HdH reserves the right to modify the services offered on the Site at any time.
Limitation of liability
To the fullest extent permitted by law, neither HdH nor its affiliates shall be liable in any manner whatsoever for any direct, indirect or consequential damages, including lost profits or third party rights, which may result from, but not limited to:
- information or photographs available on the Site; although HdH makes its best efforts to update the information available on the Site, it gives no guarantee, express or implied, concerning the Content of the Site (including, photographs and descriptions) which is indicative and has no contractual value. In particular, the photographs available on our Site may give an inaccurate picture of reality;
- the temporary inaccessibility of the Site;
- a malfunction of the Internet network affecting access to the Site;
- a malfunction or misuse of the terminal or any other equipment of the user;
- the failure, loss, delay or error in the transmission of data beyond the control of HdH or its affiliates;
- your use of any material displayed on the Site (including, without limitation, infringement of third party rights);
- the content of the information on the site of third parties to which our Site may refer via hypertext links;
- a virus damaging your computer equipment or any other property as a result of your accessing or viewing the Site or downloading Content from the Site.
Applicable law and competent court
Any dispute concerning these Terms of Use, the Content or the use of the Site shall be governed by Swiss law, to the exclusion of the rules of private international law, and the ordinary courts of the headquarters of L'Hôtel des Horlogers Le Brassus S.A. shall have exclusive jurisdiction to settle such disputes, subject to the right of recourse to the federal court.
Contact
You may send us any request relating to these Terms of Use, the use or the Content of the Site by means of the "contact us" form.
These Terms of Use were last updated on September 28, 2021.
COOKIE POLICY
WHAT IS A COOKIE?
A cookie is a small text file that is placed on the hard drive of your computer or other electronic device ("terminal") used to access our website, mobile application(s) or other online content, or the electronic communications services we operate ("services"). Your web browser stores data on your device related to your visit to and use of our Services in order to record certain information (for example, to enable you to log in) or to track data.
We use cookies to enhance your user experience, track statistics and optimize advertising campaigns when you use our services. You have the ability to allow or decline cookies by changing your settings in the "Manage My Cookie Settings" section below or directly in your web browser. We do not use cookies to collect personal information such as your name; however, they may help us link information to personal data you have provided to us in other ways (for example, by registering on our site).
We also use pixels to manage, analyze and optimize our advertising campaigns on third-party platforms (such as facebook, linkedIn and instagram).
A pixel is a small image file embedded in the code of our services' web pages. It collects data related to a user's behavior and transmits the information to a server to evaluate the performance of our ads. However, they are not stored in your browser. Pixels may be used by third parties to enhance the functionality of their services and generate their own cookies based on your interests and use of our services. By using pixels, third parties identify the specific target group to which our site visitors belong in order to provide targeted advertising from Hotel des Horlogers on their own platform. Pixels also help third parties analyze the effectiveness of their advertising for Hotel des Horlogers, as well as allowing us to see if users have been redirected to our site after clicking on an advertisement.
WHAT TYPES OF COOKIES DO WE USE?
When you access our services, we may install on your terminal cookies belonging to the categories listed below. They are classified according to their source, their technical profile and their purposes. These categories are not mutually exclusive, so a cookie may fall into more than one of the categories listed below.
Cookies from an internal source (internal cookies)
Internal cookies are installed directly on your terminal and can only be read by our services. They may be "session" cookies or "permanent" cookies (defined below). For example, we use internal cookies to speed up the login process or to improve your user experience.
Cookies from an external source (third-party cookies)
Third-party cookies are installed on your terminal by some of our third-party partners. For example, they are used to analyze audience measurement and to improve the relevance of the content of our services.
Session Cookies
Session cookies are installed temporarily on your terminal while you are using our services. They disappear when you close your browser session. Together with our partners, we use session cookies to manage and measure your access to and use of our services during a single browsing session, and to ensure optimal performance.
Persistent Cookies
Persistent cookies are placed on your device during a browser session and remain stored on your device for a set period of time after you leave our services. Persistent cookies allow us to save your language preferences and other local settings to facilitate your next visit. We and our partners may also use persistent cookies for audience measurement purposes.
Audience measurement cookies
Audience measurement cookies are used to collect information about how visitors use our services and to help us manage our platform more effectively. We also use audience measurement cookies to analyze traffic to our services (as well as to measure and evaluate the effectiveness of our online interactive content, features, advertisements and other communications).
LIST OF COOKIES WE USE FOR OUR SERVICES
The tables below provide a (non-exhaustive) classification of the various cookies and pixels used in connection with our services.
Audience measurement cookies
| entity | name | description | Intern/third party |
| Google Tag Manager et Google Analytics GA4 | Used to provide information on the request rate and number of connections to our Services | tiers |
MANAGE MY COOKIE SETTINGS
Audience measurement cookies
Audience measurement cookies are used to collect information about how visitors use our services and to help us manage our platform more effectively.
HOW DO I SET COOKIES IN MY BROWSER?
- allow cookies
Most web browsers are set up to automatically allow cookies. You can change your browser settings to block cookies based on their origin or to alert you when they are being sent to your device. For more information, please refer to the "How to manage cookies" section below.
- refusing and deleting cookies
If you choose to decline or delete cookies stored on your device, some features of our services may not function properly. This will affect the content of our site and the services you can access when you are logged in. In addition, with our service providers, we will not be able to identify the type of browser your device is using for technical compatibility purposes. The same applies to language and display settings. Therefore, we cannot be held responsible if certain features become inoperative or less effective.
-How do I manage cookies?
The procedure for managing cookies and cookie preferences is slightly different for each browser. You can view the steps for managing cookies in your browser's help menu.
- for Internet Explorer™
- for Safari™
- for Chrome™
- for Firefox™
- for Opera™
For more information on the use of Cookies, including how to detect, manage and delete them, please visit the Network Advertising Initiative's opt-out service: http://optout.networkadvertising.org/, as well as http://www.aboutads.info/choices and http://www.youronlinechoices.com/uk/your-ad-choices/.
- Data management by third parties
Third party data management is governed by their own privacy policies. Please see below for the privacy policies of the major third parties we work with. You will find information on how these third parties manage cookies and how to manage your settings.
- Privacy Policy
- Opting out of ads
- Privacy Policy
- Google Analytics Opt-out
- Google Ads remarketing opt-out
- Privacy Policy: [https://help.instagram.com/help/instagram/519522125107875/?locale=fr_FR&helpref=hc_fnav]
- Disable Ads: [ https://help.instagram.com/help/instagram/1896641480634370/?locale=fr_FR]
- Privacy Policy
Global
- Disabling Ads
- Ad opt-out
LEGAL NOTICE
We reserve the right to change this policy at any time. Please refer to the "last updated" date below to see when this policy was updated. You can view our Privacy Statement for more details on the collection and use of your personal information.
Last updated: 30.09.2021